How can I reserve a seat?

You can reserve the seat during the booking process or after. Retrieve your booking here and go to Additional Services. You will first choose the seat for your departure flights, then for the return. The seat map will guide you to pick the best seat available.

Can I reserve a seat next to an emergency exit?

You can if you are not in the following categories of passengers:
• unaccompanied minors
• parents with infants
• family with children
• invalids
• sick
• persons with reduced mobility.

What is Price Freeze?

The Price Freeze service locks the price of the flights you have selected. You can opt to freeze the price for 6 hours or 24 hours.

This service is available only on our website and for flights with departure at least 7 days after the date of booking.

After you pay the fee for Price Freeze, the price is locked for 6 or 24 hours for the flights, dates and passengers selected. You must pay in full the selected flights within the Price Freeze time limit, otherwise the reservation is cancelled.

For more details and prices, please check our Travel Conditions.

What is Flexible Service?

The Flexible Service allows you to change your flight date for any other available date without paying the date change fee.

The date change must be made at least 72 hours before the initial flight date.

The service is available only for flights with departure date at least 72 hours after the date of booking, and can be bought for a fee, during the booking process or after, in Manage Booking, through the Call Center, from partner travel agencies or from the airport.

For more details and prices, please check our Travel Conditions.

What is Priority Boarding?

The Priority Boarding service allows you to board the plane on a Priority queue before passengers that did not purchase this service.

Priority Boarding can be purchased for a fee, during the booking process or after, in Manage Booking, through the Call Center, from partner travel agencies or from the airport.

What are the fees for services?

Here is the list of our services and fees.